Call center agent conversation script about biography

Have you ever been at a loss for words? Or have you ever witnessed a call center agent get tongue-tied on a call because they don’t know what to say next?

Working as a call center agent is an intimidating job.

Reps have a lot of information to learn. Then they need to remember that information to answer calls as they handle calls.

That’s a lot of pressure. When you have call center scripts, it helps take the pressure off of your call center reps. It provides them a guide on what to say and do so they don’t have to rely on their memory.

For 11 years, I’ve worked as a content coach at ScreenSteps, a knowledge ops solution that helps call centers.

In this time, I’ve helped companies use best practices to write clearer and more efficient scripts that save their call centers time and money.

Use this blog post as a source of inspiration for writing your call center scripts. These nine scenarios are common